Projects
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Your NTM Dashboard
Project progress, documents, invoices and property listings, all tied to your account. This guide explains how to use each part.
Where everything lives
My Profile
Your contact details and password. Keep your phone number current or you will miss project updates.
My Properties
Listings you have submitted, with their current status. Edit or remove them here.
My Favourites
Properties you have saved, gathered so you can compare them side by side.
My Invoices
What has been issued and what is settled, with each invoice reference.
Docs & Payments
Contracts, drawings and shared files. Download and keep your own copies.
Customers' Projects
Progress records, site logs and photographs for work NTM is managing for you.
Five things to set up now
A few minutes at the start saves a great deal of back-and-forth later.
- Complete your profile Add your phone number and confirm your email on My Profile. These are how we reach you.
- Check your project appears Look under Customers' Projects. If nothing is listed, your account may not be linked yet. Tell us and we will connect it.
- Open your documents Find your signed agreement in Docs & Payments and download a copy to keep.
- Check your first invoice Compare it against your agreement straight away. Catching a discrepancy now is far easier than months later.
- Bookmark this page Save it to your browser or phone home screen so checking progress takes seconds.
How to do the common tasks
Check progress
- Open Customers' Projects.
- Read the newest entries, then scroll back to your last visit.
- Compare new photographs against the previous set.
- Send your questions in one message.
Download a document
- Go to Docs & Payments.
- Find the file by name and date.
- Download and save your own copy.
- Check the revision before signing.
Query an invoice
- Open My Invoices, note the reference.
- Compare each line against your agreement.
- Identify the specific line, not the total.
- Send us the reference and that line.
Submit a listing
- Gather photographs and details first.
- Open Create Property.
- Complete all nine tabs in order.
- Confirm it shows in My Properties.
Compare properties
- Browse Properties or Advanced Search.
- Save anything worth a second look.
- Review your shortlist in My Favourites.
- Send us the ones you want to view.
Update your details
- Open My Profile.
- Update phone and email, then save.
- Check the new address for confirmation.
- Tell us directly too if a project is live.
Getting more out of it
Check on a fixed day
A weekly rhythm beats anxious checking at odd hours, and makes changes easier to spot.
Ask in batches
One clear message with all your questions gets a more thorough answer than six scattered ones.
Say what you expected
Tell us what you expected to see as well as what you saw. That one sentence resolves most queries.
Keep your own copies
Download signed agreements and key drawings. Your own archive is what protects you.
Raise changes early
A change discussed before that stage is built costs a conversation. Afterwards it costs rework.
Read the gaps
Quiet periods are often legitimate, but still worth a question. Asking early keeps small delays small.
Questions about this page
My project is not showing. What now?
Usually your account has not been linked to the project record yet, which we do on our side. Send us your account email and the project name through Contact NTM.
How often is progress updated?
Site activity is recorded as work happens. Quiet periods are normal: waiting on a delivery, curing concrete or a rain day all produce genuine gaps. If a gap concerns you, ask rather than assume.
Can I download my documents?
Yes. Open Docs & Payments and download anything shared with you. Keep your own copy of signed agreements.
Who else can see my dashboard?
Your project record, documents and invoices are tied to your account and are not public. Our public portfolio at Projects & Events only shows work we have permission to share.
The figures do not match what we agreed
Raise it before paying rather than after. Send us the invoice reference and the quote line you are comparing against, and we will reconcile the two in writing.
I want to change something on the build
Contact us before work reaches that stage. Changes are dramatically cheaper before they are built. Any agreed variation should appear in your documents in writing.
I cannot log in
Use the password reset link on the login page and check your spam folder. If nothing arrives, contact us and we will check the account is active.
Something not showing correctly?
If a project, document or invoice is missing, tell us what you expected to see and we will check your account.
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